Multi-Factor Authentication FAQ's
Where can I find directions to setup DUO?
What if I forgot my VIP ID password or security questions?
a. Please have users contact the Registrar's office to reset VIP ID passwords and security questions.
Can I set up DUO on more than one phone?
a. Yes, the self-service portal will allow users to configure multiple phones/mobile devices for DUO use.
What if I forget my phone at home?
a. Users are encouraged to configure multiple devices and authentication methods within the self-service portal. This will allow users to have many ways to authenticate. If multiple devices have not been configured, it is easy to visit the self-service portal to generate a single-use passcode, allowing authentication.
Do I need a smartphone to use DUO?
a. No, DUO allows users to authenticate using a smartphone, cellphone, landline, tablet, hardware token or YubiKey. We do recommend that users who have a smartphone elect to use DUO Push via the mobile app. Hardware tokens can be purchased through the campus bookstore.